Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all deals, vouchers and offers purchased through the Mingle Deals Platform, operated by MINGLE DEALS TECHNOLOGIES PRIVATE LIMITED ("Mingle Deals", "we", "us" or "our"). Please read it carefully before completing any purchase.

All sales are final

Deals and vouchers purchased on the Platform are non-refundable and non-cancellable once the purchase is successfully completed. By placing an order, you acknowledge and agree that you will not be entitled to a refund, cancellation or exchange on account of:

• A change of mind after purchase;
• Non-redemption or partial redemption of a voucher or deal;
• Expiry of a voucher or deal beyond its stated validity period;
• Failure to meet a Partner's stated terms or conditions of redemption.

Each deal clearly displays its validity period and redemption conditions at the time of purchase. It is your responsibility to review these details and to redeem your voucher within the applicable validity period.

Exceptions — when a refund may be issued

Notwithstanding the above, a refund will be considered and processed in the following limited circumstances:

• Failed transactions: If your payment was debited but the order or voucher was not generated or delivered to you, the debited amount will be refunded in full.
• Duplicate payment: If you were charged more than once for the same order due to a technical error, the duplicate amount will be refunded.
• Deal withdrawn or Partner unavailable: If a deal is cancelled by us or a Partner ceases operations before you are able to redeem a valid, unexpired voucher, we will, at our discretion, issue a refund or a replacement of equivalent value.

Refund processing time

Where a refund is approved, it will be processed to the original method of payment within 5 to 7 working days from the date of approval. The time taken for the amount to reflect in your account thereafter depends on your bank or card issuer, over which we have no control.

Partner goods and services

The actual goods, services and experiences are provided by independent third-party Partners. Any concerns regarding the quality, fitness or delivery of goods or services redeemed against a voucher must be raised directly with the relevant Partner. Mingle Deals acts only as a discovery and deals marketplace and does not provide refunds for dissatisfaction with a Partner's goods or services.